This course will be discontinued October 31, 2012. Please plan to complete the test before the end of that day if you wish to earn contact hours for it.
Please note: This webinar is NOT part of the Charge RN Intensive CE Series.
The purpose of this program is to identify sources of conflict in the clinical setting and develop skills to effectively resolve the conflict. After attending this webinar, participants will be able to —
- Describe the benefit of dealing effectively with conflict.
- Identify common causes that create conflict within the team.
- Demonstrate effective communication skills in dealing with difficult situations that arise in the clinical setting.