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HCAHPS Is All About Patient Satisfaction - CE559
HCAHPS Is All About Patient Satisfaction

CE559 l 1.00 contact hrs
by Charles F. Bombard, MHA, RN, CPHQ, FACHE and Catherine E. Jordan, RN, MSA, LNCC
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Price: Free *  
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The goal of this program for nurses, physicians, dietitians, dietary managers, health educators, occupational therapists and radiologic technologists is to provide information about the benefits of patient satisfaction surveys, specifically the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS, pronounced H-Caps) survey. After studying this information, you will be able to:
  • Describe the benefits of patient satisfaction surveys
  • Discuss the effect of patient satisfaction scores on hospital reimbursement
  • Describe ways to increase patient satisfaction scores

This course will be updated or discontinued on or before 10/29/2016

This course has been made available for FREE through a promotional arrangement with Tenet Healthcare until September 27, 2014.

* By completing this course for free, you are agreeing to share your contact information, demographic and/or survey information with OnCourse Learning and these promotional partners for potential marketing purposes. If you do not want this information to be shared, you can take this course for $ 10.00 by clicking here.

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Please see CE Course Instructions to learn how to earn CE credit for this module.

This course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

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