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HCAHPS Is All About Patient Satisfaction - CE559
HCAHPS Is All About Patient Satisfaction
CE559 l 1.00 contact hrs
by Charles F. Bombard, RN, MHA, CPHQ, FACHE and Catherine E. Jordan, RN, MSA, LNCC
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The goal of this program for nurses, physicians, dietitians, dietary managers, health educators, occupational therapists and radiologic technologists is to provide information about the benefits of patient satisfaction surveys, specifically the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS, pronounced H-Caps) survey. After studying this information, you will be able to:
  • Describe the benefits of patient satisfaction surveys
  • Discuss the effect of patient satisfaction scores on hospital reimbursement
  • Describe ways to increase patient satisfaction scores

This course will be updated or discontinued on or before 10/29/2016

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Gannett Education is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation

Accredited status does not imply endorsement by the provider or ANCC of any commercial products displayed in conjunction with this activity. Unless stated above, the planners and authors of this course have declared no real or perceived conflicts of interest that relate to this educational activity. Gannett Education guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.

This course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

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