HCAHPS Is All About Patient Satisfaction | CE559 > Continuing Education Unit at Nurse.com

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HCAHPS Is All About Patient Satisfaction - CE559
HCAHPS Is All About Patient Satisfaction

CE559 l 1.00 contact hrs
by Charles F. Bombard, MHA, RN, CPHQ, FACHE and Catherine E. Jordan, MSA, RN, LNCC
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The goal of this program for healthcare professionals is to provide information about the benefits of patient satisfaction surveys, specifically the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS, pronounced H-Caps) survey. After studying this information, you will be able to:
  • Describe the benefits of patient satisfaction surveys
  • Discuss the effect of patient satisfaction scores on hospital reimbursement
  • Describe ways to increase patient satisfaction scores

This course will be updated or discontinued on or before 2/11/2019

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OnCourse Learning is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. OnCourse Learning guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.

For Florida professionals:

This course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

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