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Telephone Triage - CE420
Telephone Triage
Help is Just a Call Away

CE420 l 1.00 contact hrs
by Deborah S. Boroughs, MSN, RN and Joan A. Dougherty, RN, BSN, CPN, CSN and Connie Goldsmith, MPA, RN
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The purpose of this telephone triage continuing education program is to inform nurses about the growing specialty of telephone triage nursing. After studying the information presented here, you will be able to:
  • Describe three purposes for standardized guidelines
  • Name four settings where telephone triage nurses may work
  • Discuss how telephone triage nursing uses the nursing process

This course will be updated or discontinued on or before 4/2/2018

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OnCourse Learning is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME), to provide continuing education for the healthcare team.

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. OnCourse Learning guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.

For Florida professionals:

This course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

It is now required that all CE is completed and reported to CE Broker before you renew your license. When you complete continuing education with us, OnCourse Learning will report your hours for you.

Read more about the new license renewal process at and claim your free Basic Account in CE Broker to see what has already been reported for you.

Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid FL license number. This information is required for correct reporting of your course completions to CE Broker.

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