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HCAHPS Is All About Patient Satisfaction    
by Charles F. Bombard, RN, MHA, CPHQ, FACHE
CE559 l 1.00 hr

HCAHPS Is All About Patient Satisfaction - CE559
Objectives:

The goal of this program is to provide information about the benefits of patient satisfaction surveys, specifically the Hospital Consumer Assessment of Healthcare Providers and Systems. After studying this information, you will be able to -

  • Describe the benefits of knowing the results of patient satisfaction surveys.
  • Discuss the impact of patient satisfaction scores on hospital reimbursement.
  • Describe ways to increase patient satisfaction scores.

Course expires on 6/11/2012
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This course completion will be electronically reported to CE Broker as required per Florida Statute 456.025(7). Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.
Gannett Education, formerly known as Nursing Spectrum Division of Continuing Education, is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

Accredited status does not imply endorsement by the provider or ANCC of any commercial products displayed in conjunction with this activity. Unless stated above, the planners and authors of this course have declared no real or perceived conflicts of interest that relate to this educational activity.