The purpose of this program is to provide nurses, dietitians, paramedics and EMTs, health educators, laboratory professionals, occupational therapists and social workers with information about how to manage workplace communication challenges. After studying the information presented here, you will be able to:
- Identify three primary communication styles
- Discuss ways in which men and women differ in their communication style and stimuli for anger
- Discuss strategies to communicate with people who are upset or angry
